How soon should I expect to receive a response?Ī.

We may also email you about new software updates that resolve any critical problems faced by many different users. Our Technical Support Engineers may send you an email suggesting a workaround or a solution, that will resolve the problem quickly. This actionable information is necessary for us to find a resolution to the problem.Ī. Isn't an email/post on this support forum sufficient?Ī. Though an email or a post may describe the problem you're facing, it still does not provide us with the log files which include information about the error. we can use it to identify the nature of the problem and diagnose its root cause, in order to find a resolution. Our Technical Support Engineers will analyze the problem you're facing and diagnose its root cause so that they can solve it!Ī. The information we get from the log files about the problem you're facing is 'actionable' for us, i.e. By clicking Submit report, you will be sending us program log files containing error information recorded by BlueStacks 5. What happens when you click 'Submit report'?Ī. After filling in all the details, click on the ' Submit report' button to complete the process. Please provide all the information requested in this form, especially the description of the symptoms you are observing. This will open a new Report a problem window, as shown below.Ĥ. From the dropdown menu, select Report a problem.ģ. Launch BlueStacks 5 and click on the help icon available at the top right corner, as shown below.Ģ.

This article will explain how to report a problem on BlueStacks 5, in case you are facing issues while using it.ġ.

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